Soft Skills is a sociological term relating to a person’s “EQ” (Emotional Intelligent Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft Skills are usually believed to be inherent in an individual but; such traits could be successfully developed or infused in a personality as well, through the right kind of Soft Skills Training.
A person’s soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications. Unlike hard skills, which comprise a person’s technical skill set and ability to perform certain functional tasks, soft skills are interpersonal and broadly applicable across job titles and industries. Many soft skills are tied to an individuals’ personalities rather than any formal training, and are thus considered more difficult to develop than hard skills.
Source: Wikipedia, the free encyclopedia & Business Dictionary