Courseware is a term that combines the words ‘course’ with ‘software’. Its meaning originally was used to describe exercise workbooks for teachers and trainers, or as tutorials for students, usually to teach computer applications. Today, the meaning and usage of the word courseware has expanded to include any knowledge area, especially soft skills topics, and encompasses supporting materials such as an lesson plans, classroom activities and ice breakers, quick reference sheets, classroom slide show presentations, and web-based online training, videos, and testing. READ Academy’s courseware is educational material intended as kits for trainers or as tutorials for students, usually packaged for use with a computer in a user friendly customizable manner. This allows trainers to easily edit any courseware component to better address the needs of participants.

A human being’s personal ethics determine individual standards of right and wrong. Ethics allow people to determine what they should do in a given situation. Each person develops ethical standards, and it is the responsibility of each individual to examine personal morals and behavior. In business, ethics refers to the behavior relating to the moral problems that occur in business organizations.

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.
This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

Change is a constant in many of our lives. All around technologies, processes, people, ideas, methods, and us often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Civility is treating people with consideration and respect. It is a simple and priceless act that can have an incredibly positive impact on someone’s day. Being polite and nice and genuinely caring about your coworker’s feelings will produce a happy and more productive work environment. Producing a more civil workforce will put smiles on the faces of employees and customers alike.
An uncivil workplace can lead to lower moral, lower productivity, more employee turnover, and generally not a nice place to work. The list is endless as to what negative events can occur in an uncivil work environment. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. This workshop will give you some valuable public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.
Each industry has its own set of hazards, but there are workplace hazards that are common across organizations. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.
This course will be instrumental in reviewing common hazards, safety techniques and after completion; you will have the tools to help you create a Safety policy for your work place.

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.